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Job: User Experience Designer at Blue Coat

Posted: December 21st, 2015 | Author: | Filed under: Jobs | No Comments »

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Type: One year contract
Location: Waterloo, Ontario
Position: User Experience Designer – 2265BR
Company: Blue Coat

The Company

Blue Coat empowers enterprises to safely and securely choose the best applications, services, devices, data sources, and content the world has to offer, so they can create, communicate, collaborate, innovate, execute, compete and win in their markets. We have a long history of protecting organizations, their data and their employees and are the trusted brand to 15,000 customers worldwide — including 86 percent of the FORTUNE Global 500. With a robust portfolio of intellectual property anchored by more than 200 patents and patents pending, Blue Coat continues to drive innovations that assure business continuity, agility and governance.

The Opportunity

The Waterloo UX group is responsible for the design and evolution of our customers’ user experience. As a User Experience Designer, you work closely with product managers to define use cases and user workflows. You work closely with the software development team to articulate these requirements, enabling the team to deliver elegant and useful user interfaces. The ideal candidate knows how to work with an existing product suite, while also advancing the usability of new solutions.

The typical duties for this position would include:

  • Working with Subject Matter Experts, Systems Engineers and end users to ensure that designs meet the task and user goals.
  • Designing usable Graphical User Interfaces (GUIs)
  • Documenting the designs in a structured and traceable manner.
  • Writing style guides to ensure consistency and a common look and feel to our products.
  • Coordinating and facilitating all phases of usability study preparation, including recruiting, scheduling, questionnaire development, and scenario scripting.
  • Performing usability testing on GUIs in both a lab and field setting
  • Presenting findings with actionable recommendations, working with team members to help prioritize recommendations into feasible solutions.

The Requirements

We are looking for someone with:

  • At least 3 years of user interface design experience, preferably in complex systems.
  • Post secondary education in Psychology, Information Systems, Computer Science or related discipline.
  • Understanding of interaction design and experience in applying user-centered design methods

The following would be a real plus for the position:

  • Ability to translate user needs analysis or other engineering analysis to design requirements.
  • Background in requirements gathering (interviewing and observation skills)
  • Ability to work in cross-functional teams
  • Excellent communication and team working skills
  • Ability to create effective documentation
  • Graphic design

To Apply

Please apply directly to our corporate web site requisition number 2265BR.


Job: Lead UX Designer at TD Lab

Posted: December 16th, 2015 | Author: | Filed under: Jobs | Tags: | No Comments »

Position: Lead UX Designer
Company: TD Canada Trust
Location: Waterloo, ON

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).

TD is the sixth largest bank in North America by branches and serves over 24 million customers in three key businesses operating in a number of locations in financial centres around the globe:

  • Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
  • U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
  • Wholesale Banking, including TD Securities.

TD had CDN$1.1 trillion in assets on January 31, 2015. TD also ranks among the world’s leading online financial services firms, with approximately 9.7 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.

Department Overview

Reporting to the AVP, TD Lab & Enterprise Innovation, the Senior UX Designer plays a key role leading solutions exploration, design, and development across the TD Lab and TD Lab Accelerator teams – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Lean, creative, and experimental, the TD Lab delivers exceptional experiences by understanding our customers. The TD Lab team explores new solutions and emerging technologies through ideation, design, prototyping, and tech partnerships – and delivers new solutions to test in market.

Job Description

  • Lead and mentor two teams of designers and developers, including experienced engineers and co-op students, through all aspects of the design process. This role is both hands-on and instructive with the ability to deliver, and guide others.
  • Continuously evolve TD Lab design processes, including experimentation and learning with emerging methodologies
  • Design flows and experiences that are incredibly simple and elegant
  • Work closely with other designers, engineers, and marketing to ship extraordinary products and experiences
  • Design highly functional user interfaces using design research techniques, including in-field observations, customer interviews, usability testing, and other forms of user need-finding
  • Build personas, storyboards, flowcharts, wireframes and prototypes
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
  • Work closely with development teams to ensure that design specifications are implemented
  • Lead and mentor TD Lab Accelerator Designer

Requirements

  • A Bachelor’s Degree in Human-Computer Interaction, Interaction Design, or a related design discipline
  • More than 5 years experience creating impactful and attractive products with multidisciplinary teams
  • Knowledge of interaction design and user testing methodologies, across a wide variety of ecosystems and platforms.
  • Love of collaboration, and enjoys teaching others
  • A solid understanding of visual design principles across a range of digital platforms including web, mobile, social, tablet, kiosk, and whatever is next
  • Proven ability to generate assets for build phases
  • Good communication skills to articulate creative and aesthetic choices to team members
  • Capable of taking design and performance feedback extremely well
  • Ability to multitask, prioritize projects, and communicate progress and expected milestones
  • Track record of maintaining the quality of your designs throughout all phases of the project
  • Obsessed with finding the sweet spot between beauty and functionality
  • Proficiency with design and prototyping tools such as Photoshop, Illustrator, Balsamiq, Axure, etc.
  • You need to love what you do, have opinions, work well in a team, and get excited about design and UX.
  • Have experience in guiding real products, for use by real people from concept to completion.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Apply now.


Job: Solutions UX Designer at TD Lab

Posted: December 16th, 2015 | Author: | Filed under: Jobs | Tags: | No Comments »

Position: Solutions UX Designer
Company: TD Canada Trust
Location: Waterloo, ON

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).

TD is the sixth largest bank in North America by branches and serves over 24 million customers in three key businesses operating in a number of locations in financial centres around the globe:

  • Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
  • U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
  • Wholesale Banking, including TD Securities.

TD had CDN$1.1 trillion in assets on January 31, 2015. TD also ranks among the world’s leading online financial services firms, with approximately 9.7 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.

Department Overview

Reporting to the AVP, TD Lab & Enterprise Innovation, the Senior UX Designer plays a key role leading solutions exploration, design, and development across the TD Lab and TD Lab Accelerator teams – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Lean, creative, and experimental, the TD Lab delivers exceptional experiences by understanding our customers. The TD Lab team explores new solutions and emerging technologies through ideation, design, prototyping, and tech partnerships – and delivers new solutions to test in market.

Job Description

The Solutions Designer plays a key role leading solutions exploration, design, and development – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Job Responsibilities:

  • Design flows and experiences that are incredibly simple and elegant
  • Work closely with other designers, engineers, and marketing to ship extraordinary products and experiences
  • Designing highly functional user interfaces using design research techniques, including in-field observations, customer interviews, usability testing, and other forms of user need-finding.
  • Build personas, storyboards, flowcharts, wireframes and prototypes.
  • Effectively communicating research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
  • Working closely with development teams to ensure that design specifications are implemented.

Requirements

  • A Bachelor’s Degree in Human-Computer Interaction, Interaction Design, or a related design discipline
  • 2-3 years experience creating impactful and attractive products with multidisciplinary teams
  • Knowledge of interaction design and user testing methodologies, across a wide variety of ecosystems and platforms.
  • Love of collaboration
  • A solid understanding of visual design principles across a range of digital platforms including web, mobile, social, tablet, kiosk, and whatever is next
  • Proven ability to generate assets for build phases
  • Good communication skills to articulate creative and aesthetic choices to team members
  • Capable of taking design and performance feedback extremely well
  • Ability to multitask, prioritize projects, and communicate progress and expected milestones
  • Track record of maintaining the quality of your designs throughout all phases of the project
  • Obsessed with finding the sweet spot between beauty and functionality
  • Proficiency with design and prototyping tools such as Photoshop, Illustrator, Balsamiq, Axure, etc.
  • You need to love what you do, have opinions, work well in a team, and get excited about design and UX.
  • Have experience in guiding real products, for use by real people from concept to completion.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Apply now.


January 2016: Melissa Bernais on designing for TV

Posted: December 16th, 2015 | Author: | Filed under: Events | Tags: , , | No Comments »

This month, Melissa Bernais joins us to provide a view into the world of designing for TV. We’ll learn that TV is TV is TV – except when it’s not.

For the past five years, Melissa has been documenting mental models and designing software used by TV broadcasters and service providers, and she’s learned that while roles and responsibilities may be similar from master control room to master control room, there’s wide variety in terms of goals, needs, workflows, business model, industry structure, technological standards, and even political concerns. And that’s just in North America; add the rest of the world into the mix, and… oh man.

Knowing what the end game is isn’t always enough. Understanding how a customer needs to get there is everything. The fun includes:

  • exploring the differences between Canadian, American, Asian, Australian and European broadcast business models
  • figuring out how to finesse the goals and needs that these models bring in on-site & remote customer engagements
  • disseminating that information out to Product Strategy
  • incorporating those needs into tools that can be sold worldwide

Melissa will share what happens when a small UX team champions the need for customer research to a multi-national company serving an International customer base. She’ll talk about everything from finding and gaining internal, organizational trust and locating customers that you can talk with, to the language barriers, cultural differences, opposing priorities, and product frustrations that come with consulting directly with the people who buy the things you design.

She’ll also look at what happens when you need to distill a wide range of competing needs into products that accommodate current use patterns, anticipate future needs, and can scale to new, unforeseen methods of connecting people with content — doing all of this for customers in very different situations.

About Melissa Bernais

In her own words:

“Practicing UX for over a decade, I’ve had a lot of job titles – architect, engineer, designer. And while none of them are wrong, they’re not quite right either. I draw boxes. I talk with people. I solve problems.”

“UX is my second grown-ass person career. Looking back on things, I can honestly say that what I do now has its roots in what I used to do, and what I went back to school for – connecting people with what they want in the easiest way possible. I’ve worked in the music industry in sales, licensing and publicity, trained to become a librarian, and spent time both agency and client-side as a UX practitioner. It’s all been pretty great fun.”

“I have recently added a broken finger tip to my list of self-inflicted, completely avoidable, accidental injuries. Just a little bit about me, y’all.”

When and where

Thursday January 21, 2016
5:30 to 7:00 pm
Communitech Hub
Atlas/Matrix Room
[View on Google Maps]

Please register for this free event

Register