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October 2018: What it means to be a design leader

Posted: October 11th, 2017 | Author: | Filed under: Events | Tags: | No Comments »

We’re trying something different this month and featuring a remote presentation/conversation with Silicon Valley design veteran and past Fluxible speaker Uday Gajendar.

Uday will share insights from his career on what it means to be a design leader. Drawing upon experiences at large corporate groups and small scrappy startups as well as an indie consultant, Uday will hit upon a core set of themes: Working at multiple levels of craft, tackling the “wickedness” of complex business apps, collaborating with executives, and becoming an effective “force multiplier” with real impact and value. Each theme will be punctuated with real life “stories from the trenches” from his first day on the job after grad school to later moments along his journey — to help inspire others in their own path of becoming design leaders.

Please register for this free event

Register

Wednesday October 18, 2017
5:30 to 7:00 pm
Communitech Hub, 2nd floor
[View on Google Maps]


September 2017: Looking back and looking ahead at UX in Waterloo Region

Posted: September 16th, 2017 | Author: | Filed under: Events | Tags: | No Comments »

It’s been almost exactly ten years since uxWaterloo held its kick-off meeting at the Accelerator Centre in Waterloo. And it’s been just four days since the 2017 edition of Fluxible wrapped up. Given these milestones, we think a more reflective and conversational session is in order.

What do we want the next 10 years to look like? What’s on your mind UX-wise? What do you love about the UX community, both locally and globally? What are you looking for more of? How might the Waterloo Region become the place that designers in Canada want to call home?

Join us for lively conversation in which it’s 100% guaranteed that we’ll come up with all the answers! Or, if not, we’ll at least set the stage for ten more years of uxWaterloo topics. Yeah, let’s go with that…

Please register for this free event

Register

Thursday September 28th, 2017
5:30 to 7:00 pm
3rd Floor Theatre, Roddenberry, Communitech
151 Charles Street West
Kitchener, Ontario


Job: Product Designer at Greenfield Labs

Posted: August 29th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Zenreach was created to solve one of the most important problems in the modern economy — the majority of our time is being spent online, yet over 90% of purchasing still happens offline  —  and there is no link between the two systems. Brick-and-mortar merchants are working decades behind their online counterparts without essential data and tools. We created Zenreach to give them the same level of technology and transparency that anyone operating online has come to expect.

Position Summary

Greenfield Labs, the Zenreach R&D lab in Kitchener, Ontario, is seeking a highly-motivated mid-senior level UI/UX designer to help create and maintain Zenreach’s core product. An ideal candidate has the ability think about experiences holistically which means you have a good balance between technical knowledge, research abilities, problem-solving skills, and awesome visual design/interaction skills.

Zenreach is backed by leading investors with decades of experience in building enterprise hardware and software. We were also featured as one of the top breakout startups of 2017! Interested in closing the loop between the online and offline worlds? Join us!

What you’d be doing

You’ll join a small but mighty design team and have the opportunity to shape the design function as we continue scaling the business. You’ll have the responsibility of partaking and leading a full cycle design process, from research and developing initial wireframes/flows to creating magnificent visual designs, all while maintaining a user-centered design mindset. You’ll be spending a great amount of time with your good friends Sketch, Illustrator, Photoshop, and the prototyping tools of your choice. But you’ll also be working hand-in-hand with the engineering and product teams.

About You

  • You have a inspiring online portfolio demonstrating strong UI/UX design skills.
  • You’re obsessed with the details and have the ability to think about features holistically.
  • You have strong communication skills and possess the ability to clearly articulate your design decisions.
  • You have basic knowledge of the capabilities and limitations of Web technologies such as HTML, JavaScript and CSS.
  • You have the ability to research, share, and apply new trends in design, usage, and technology.
  • You’re a person that works openly, is able to continuously share progress, and solicits feedback from other verticals outside of product and design
  • You have ~4+ years of experience of working through an entire design process. From discovery and ideation to documentation and implementation support.
  • You’re extremely fluent in working with Sketch, Adobe Creative Suite, and various prototyping tools
  • You’re self motivated with a positive attitude and always consistently looking for ways to improve our product
  • In addition to your design-thinking skills, you also have great soft skills and want to help cultivate our company culture
  • You’re always hungry for more, embraces challenges, and always is open to new ways of thinking

Perks & Benefits

  • Excellent and comprehensive health plans
  • Flexible Vacation Policy
  • Fully stocked kitchen with healthy (and unhealthy) snacks and beverages
  • Catered lunches
  • Enhanced Paternity/Maternity Programs
  • Organized volunteer events to give back to our community
  • Off-sites, events and happy hours

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We promise a response to every application.

Not ready to apply, or have some questions first? Feel free to email our Recruiter, Gary Good, directly at gary@zenreach.com or call at 226-750-7739.

Zenreach is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

If you’re interested in this role, please apply on our website here.


August 2017: Informal Pub Meetup, Part 2

Posted: July 30th, 2017 | Author: | Filed under: Events | Tags: | No Comments »

Now available in a special August Edition! Complete with this repeated text from our delightful July Edition:

In what is now a beloved summer tradition, it’s time to replace energizing presentations and deep UX thoughts with a lighter event befitting the season. Let’s savour that summer feeling with an August uxWaterloo session that features informal talk, some of it even UX-related, and drinks. As befits any self-respecting tradition, we do this every July and August and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, as has become a yearly tradition, count on hearing from Bob and Mark with an an update on Fluxible 2017, Canada’s UX Festival! You’ve been warned…

Please register for this free event

Register

Thursday August 17, 2017
5:30 to 7:00 pm
Abe Erb Brewing
15 King Street South, Uptown Waterloo
Waterloo, Ontario


Digital Content Consultant at Manulife

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Do you have a background in and a passion for user experience? Have you always put the needs of your customer at the forefront of your problem-solving approach? Are you seeking an opportunity to work on a heavily trafficked, high profile website? If you’ve answered yes to all the above, we may have the role for you!

Working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged to help our customers reach their dreams and aspirations, the Manulife Bank Digital & Payments team is seeking a highly motivated Digital Content Consultant to join our team. The Content Consultant will work closely with stakeholders, team members and the Digital Product Manager to develop content strategy, requirements and see changes through from idea to implementation and ongoing traffic analysis for different Manulife Bank digital properties.

Responsibilities

The Content Consultant’s responsibilities include, but are not limited to:

  • Owning all web and digital content management activities
    • Develop a content strategy for Manulife Bank digital properties
    • Ensure the information presented on Manulife Bank digital properties is fresh, informative and appealing to meet our short and long term business goals
    • Oversee all content to ensure customer engagement, brand consistency and a positive customer experience
    • Collaborate with content, marketing and design teams to plan and develop site content, style and layout
    • Optimize content for SEO and AODA
    • Analyze and provide recommendations on website traffic and user engagement metrics
    • Manage content distribution to online channels and social media platforms to increase web traffic
    • Continually maintain a priority list and roadmap of upcoming enhancements to keep the site fresh, relevant and leading-edge
    • Remain abreast of innovative digital approaches and continually push the envelope to ensure Manulife employs and leverages opportunities
    • Assist Digital Product Manager(s) with strategy
    • Guide minor projects (enhancements) through the complete lifecycle, drawing upon internal and external resources, as required
    • Creation of user interface (UI) layouts reflecting the predefined user experience (UX) standards created and maintained by the User Experience team
    • Design of templates for key digital communications to drive engagement with content and desired actions (e.g. Advisor/Mortgage Broker newsletters, Onboarding communications etc)
  • Coordination and scheduling across all channels of:
    • Marketing promotion pages
    • Banners
    • ABM screens
    • Email templates
    • eNewsletters
  • * Performing web analytics (in coordination with Canadian Division Digital Team)
  • * Executing rate change communications
  • * Assist in platform migration activities as needed
  • General site maintenance
    • Broken link scanning, SEO validation etc
  • * Triage internal inquiries to the appropriate area of the Digital & Payments team
  • * Manage and prioritize incoming requests for updates to digital properties

Qualifications

Minimum Qualifications:

  • 3-5 years of relevant work experience
  • Post-secondary education preferably related to Digital Technology, Business, Marketing or Communications
  • Proven work experience with Digital Content Management
  • Hands-on experience applying the fundamental principles of user experience design within user flows, sitemaps and low & high fidelity wireframes based on specifications, goals, needs and limitations
  • Ability to leverage research findings to improve the online experience customers
  • Experience with Adobe Experience Manager or other content management systems
  • Highly organized with an ability to prioritize conflicting demands
  • Knowledge of search engine optimization (SEO) best practices and digital analytics and their use in driving business results
  • Experience managing and maintaining strong relationships with business unit stakeholders and team members
  • Experience with online marketing campaigns, including management of targets and optimization methodologies would be a bonus. The ideal candidate will have knowledge of modern marketing tactics (e.g. contextual display advertising, dynamic PPC, latent conversion measurement)
  • Skills and understanding of digital marketing/direct response conversion and A/B testing and optimization
  • The incumbent will possess an excellent balance of analytical, communication and user experience skills and will be unafraid to challenge others to continually improve business results.

If this is your unlimited, please apply now!


Product Designer (UX) at TD Lab Incubator

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | No Comments »

Have you ever wondered how one of North America’s most successful companies develops some of their most innovative ideas? If so, you should consider joining our fast-paced and passionate engineering team at TD Lab. We ideate, build, and validate solutions that shape the future of digital banking. The TD Lab Incubator is a lean and highly collaborative work environment where our progressive team is changing TD Bank one sprint at a time. Make your mark by leading in this design role with a team that operates like a well-funded start-up all while helping teams at the bank lead the way across our many, diverse business lines in fintech!

As a product (UX) designer in a role like no other, you will be involved in every aspect of the concept development process – including documenting ideas, prototyping solutions, designing flows and validating them with customers. You will conduct foundational research to understand the problem to be solved. And with the team, you will aspire to learn everything we can about user behaviours, attitudes, goals and emotions. You will utilize your skills in product design, interaction design and visual design to explore the future of banking and how it might impact millions of customers. And, all within our well-resourced Lab located in the open and collaborative workspace in the Waterloo
Region’s Communitech Hub alongside other leaders of corporate innovation , Velocity Garage , and a host of start-ups.

What we’re looking for:

  • Portfolio that highlights your project work.
  • Min 2 years of product design experience (ie. interaction, UX, visual design).
  • Min 2 years of conducting user research and user testing.
  • Platform pattern knowledge (ie. across web, mobile, hybrid).
  • Ability to create high-fidelity mockups using tools such as Sketch, Figma.
  • Experience with Design Thinking through Design Sprints.
  • Effective communication and presentation skills.
  • Critical thinking and delivering on multiple projects simultaneously.

The responsibilities include:

  • Being an owner that achieves results through end-to-end project accountability, stakeholder collaboration.
  • Build innovative concepts and experiences for many types of customers.
  • Explore the use of emerging design frameworks with prototype development.
  • Lead Design Sprints to market-test how a prototype should look and function.
  • Mentor design interns by teaching best practices, perform design critiques, etc.
  • Conduct user research to help understand problems we’re trying to solve.
  • Develop storyboards, mockups, prototypes to communicate design ideas.
  • Shaping sprint demos and pitch concepts to senior technical executives.
  • Sharing insights from projects with other teams just as eager to learn.
  • Help continuously evolve and improve the TD Lab design process.

The research methods to have experience with as a bonus include:

  • Jobs-to-Be-Done framework.
  • Survey research (e.g. question phrasing, survey coding).
  • Usability testing (e.g. lab studies, RITE studies).
  • Benchmarking (e.g. evaluate competitors using qualitative, quantitative data).

The Perks:

  • Monthly team events (e.g Bowling, Archery Tag, Axe Throwing, Escape Rooms)
  • Latest MacBook, mobile devices (i.e. and whatever consumers use everyday)

As a TD Lab Product (UX) Designer, you really have a passion for the concept development process. You drive several projects at any given time and are exposed to the latest in modern digital technology. You have the opportunity to act like an entrepreneur, bringing impactful ideas to life while taking on challenging design tasks that ultimately best serve the best TD customer experience.

If you are a self-starter, want to be an influencer of change, and are looking for a challenge – this job is for you! Apply now.


July 2017: Informal Pub Meetup

Posted: July 22nd, 2017 | Author: | Filed under: Events | Tags: | No Comments »

In what is now a beloved summer tradition, it’s time to replace energizing presentations and deep UX thoughts with a lighter event befitting the season. Let’s savour that summer feeling with a July uxWaterloo session that features informal talk, some of it even UX-related, and drinks. As befits any self-respecting tradition, we do this every July and August and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, as has become a yearly tradition, count on hearing from Bob and Mark with an an update on Fluxible 2017, Canada’s UX Festival! You’ve been warned…

Please register for this free event

Register

Thursday July 27, 2017
5:30 to 7:00 pm
Abe Erb Brewing
15 King Street South, Uptown Waterloo
Waterloo, Ontario


Job: UI/UX Developer at Equitable Life of Canada

Posted: July 4th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Description

Equitable Life of Canada is looking for an experienced UI/UX developer for a 3-4 month project to redesign our salesforce web portal. This exciting opportunity allows you to redesign the portal from the ground up using industry best practices and innovative ideas.

As a UX designer at Equitable, you will interact regularly with the project team, project stakeholders, and end users to come up with easy to use designs that are innovative and engaging.

What you will do

  • Identify design problems in current applications and devise elegant solutions
  • Turn concepts into mockups that lead to intuitive user experiences
  • Make strategic design and user-experience decisions related to core, and new functions and features based on research and analysis
  • Take a user-centered design approach and rapidly test and iterate your designs
  • Take smart risks and champion new ideas
  • Work ahead of and create assets (images, HTML, CSS) for the developers
  • Facilitate design sessions and use iterative UX techniques to transform findings and feedback into an informed user-centric design
  • Lead design sprints and collaborative working sessions with team members and partner stakeholders
  • Ensure level AA accessibility compliance (following standards for Ontario, Canada)
  • Ensure designs are mobile responsive

What you need

  • 2-4 years’ experience working in UX for web-based platforms.
  • Experience in user research, interaction design and visual design for the web.
  • Strong creative research, writing, and design skills.
  • Strong communication skills, but better listening skills.
  • Experience with wireframe software

Nice to have

  • Ability to create interactive prototypes in HTML, JavaScript, CSS or other tools
  • Experience working in Agile development environment

Education

  • 3-year diploma or 4-year degree in design, computer science, human-computer interaction, or similar

How to apply

Please send your resume and cover letter to Lisa Pagnacco at lpagnacco@equitable.ca. Please include your portfolio and/or samples of your work to be considered for this position.


Job: UX Designer at Cognitive Systems

Posted: June 12th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Founded in 2014, Cognitive Systems Corp. began with the goal of changing the way wireless is used. The founders drew on their extensive expertise in silicon design, RF, and encryption to build a cognitive radio platform. Together, they built a vertically-integrated platform and product line-up that enables wireless signals to be used in new ways.

Now Cognitive Systems is looking for a UX Designer (Web & Mobile Applications) for their Waterloo office.

Responsibilities

  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces for customers and/or internal engineering teams
  • Translate concepts into wireframes and mockups that lead to intuitive user experiences
  • Identify design problems in current applications and devise elegant solutions
  • Make strategic design and user-experience decisions related to core, and new, functions and features based on research and analysis
  • Take a user-centered design approach and rapidly test and iterate your designs
  • Create assets for the developers
  • Collaborate with other team members and stakeholders
  • Take smart risks and champion new ideas

Requirements

  • Three or more years of UX design experience
  • Expertise in UX software such as InVision, UXPin, Sketch. Basic HTML5, CSS3, and JavaScript skills are a plus.
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
  • Ability to iterate your designs and solutions efficiently and intelligently.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • A clear understanding of the importance of user-centered design.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
  • Be willing to help teammates, share knowledge and experience with them, and learn from them
  • Be open to receiving feedback and constructive criticism.
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies

Send your resume at careers@cognitivesystems.com and be sure to include short cover letter/email on why they should hire you.


Job: Senior User Experience Designer (Cloud Intelligent Assistance) at NetSuite

Posted: June 12th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Netsuite is looking for a Senior User Experience Designer – NetSuite Cloud Intelligent Assistance.

Are you ready to take on the next biggest challenge in your career?  Do you thrive in an entrepreneurial environment that delivers industry leading cloud applications? Oracle NetSuite is building a next-generation, ERP cloud suite that is powering some of the world’s highest growth medium sized companies. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

Position Summary

We’re looking for a new member of our global Experience Design Team to work out of Kitchener-Waterloo office. Our team lives to bring delight to our enterprise software products, and you will too!

As a Senior User Experience Designer, you are a creative problem solver with a passion for providing innovative & engaging designs that are easy to use. Specifically, you have a nibble, imaginative mind that looks to design for the future: NetSuite’s Intelligent Assistance projects will make the most involved, esoteric and complicated workflows as easy as pie.

You’ll work with a cross-functional group of designers, developers & product managers on Intelligent Assistance functionality, as your home team, using a combination of best practice and innovation, you’ll help our team create a strong, best-in-class experience. You’ll also partner with other UX Designers and their cross-functional teams on projects that would benefit through the incorporation of adaptive and contextual Intelligent User Interface functionality. Whoa, that’s exciting. THE FUTURE IS NOW.

You understand users. You design to solve problems. You see elegance and power in simple interactions. You can gather requirements, make decisions, present ideas, and work collaboratively to come up with viable solutions.

Responsibilities

  • Hands-on creative problem solving in a cloud-driven enterprise software system.
  • Work with a multi-disciplined team of designers, user researchers and product managers in a fast-paced, dynamic, agile environment, balancing business value, technology, user needs, and operational costs.
  • Turn actionable user research & high level product requirements into high-quality design deliverables that communicate design solutions and facilitate discussion, including user flows & wireframes.
  • Facilitate design sessions, and use iterative UX techniques to synthesize findings and feedback into an informed experience design.
  • Make informed decisions: present design alternatives and effectively communicate rationale and trade-offs, and react quickly and confidently to any changes in project plans.
  • Demonstrate a passion for iteration and eagerness to receive feedback, thoughtfully incorporating user, UX team member, developer & product manager responses into design revisions.
  • Prioritize multiple projects of varying timelines, degrees of complexity and scope.

Qualifications

  • Degree in Product Design, Human Factors, Human Computer Interaction or related field, or equivalent professional experience.
  • Minimum 5 years working in the field of UX Design. Experience with “big data software” a huge plus.
  • Experience and interest in machine learning, artificial intelligence and business intelligence a huge asset.
  • Online portfolio demonstrating your problem-solving ability: problem analysis, personas, scenarios, user journeys, sketches, wireframes, prototypes, task-flows or other relevant design artifacts.
  • Analytical and strategic mindset. We privilege how you think over pixel-perfect visual design skills.
  • Flexibility to work with geographically distributed teams
  • Leadership abilities with exceptional interpersonal skills
  • Excellent communication skills.
  • Experience working in Agile Development methodology is a plus.
  • Experience in User Research and Usability Testing is an asset.
  • Front end web design experience (HTML, CSS) is an asset.

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

To apply, please email your resume and portfolio to Gary Good: gary.g.good@oracle.com.

Job ID: 17000OM3