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August 2017: Informal Pub Meetup, Part 2

Posted: July 30th, 2017 | Author: | Filed under: Events | Tags: | No Comments »

Now available in a special August Edition! Complete with this repeated text from our delightful July Edition:

In what is now a beloved summer tradition, it’s time to replace energizing presentations and deep UX thoughts with a lighter event befitting the season. Let’s savour that summer feeling with an August uxWaterloo session that features informal talk, some of it even UX-related, and drinks. As befits any self-respecting tradition, we do this every July and August and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, as has become a yearly tradition, count on hearing from Bob and Mark with an an update on Fluxible 2017, Canada’s UX Festival! You’ve been warned…

Please register for this free event

Register

Thursday August 17, 2017
5:30 to 7:00 pm
Abe Erb Brewing
15 King Street South, Uptown Waterloo
Waterloo, Ontario


Digital Content Consultant at Manulife

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Do you have a background in and a passion for user experience? Have you always put the needs of your customer at the forefront of your problem-solving approach? Are you seeking an opportunity to work on a heavily trafficked, high profile website? If you’ve answered yes to all the above, we may have the role for you!

Working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged to help our customers reach their dreams and aspirations, the Manulife Bank Digital & Payments team is seeking a highly motivated Digital Content Consultant to join our team. The Content Consultant will work closely with stakeholders, team members and the Digital Product Manager to develop content strategy, requirements and see changes through from idea to implementation and ongoing traffic analysis for different Manulife Bank digital properties.

Responsibilities

The Content Consultant’s responsibilities include, but are not limited to:

  • Owning all web and digital content management activities
    • Develop a content strategy for Manulife Bank digital properties
    • Ensure the information presented on Manulife Bank digital properties is fresh, informative and appealing to meet our short and long term business goals
    • Oversee all content to ensure customer engagement, brand consistency and a positive customer experience
    • Collaborate with content, marketing and design teams to plan and develop site content, style and layout
    • Optimize content for SEO and AODA
    • Analyze and provide recommendations on website traffic and user engagement metrics
    • Manage content distribution to online channels and social media platforms to increase web traffic
    • Continually maintain a priority list and roadmap of upcoming enhancements to keep the site fresh, relevant and leading-edge
    • Remain abreast of innovative digital approaches and continually push the envelope to ensure Manulife employs and leverages opportunities
    • Assist Digital Product Manager(s) with strategy
    • Guide minor projects (enhancements) through the complete lifecycle, drawing upon internal and external resources, as required
    • Creation of user interface (UI) layouts reflecting the predefined user experience (UX) standards created and maintained by the User Experience team
    • Design of templates for key digital communications to drive engagement with content and desired actions (e.g. Advisor/Mortgage Broker newsletters, Onboarding communications etc)
  • Coordination and scheduling across all channels of:
    • Marketing promotion pages
    • Banners
    • ABM screens
    • Email templates
    • eNewsletters
  • * Performing web analytics (in coordination with Canadian Division Digital Team)
  • * Executing rate change communications
  • * Assist in platform migration activities as needed
  • General site maintenance
    • Broken link scanning, SEO validation etc
  • * Triage internal inquiries to the appropriate area of the Digital & Payments team
  • * Manage and prioritize incoming requests for updates to digital properties

Qualifications

Minimum Qualifications:

  • 3-5 years of relevant work experience
  • Post-secondary education preferably related to Digital Technology, Business, Marketing or Communications
  • Proven work experience with Digital Content Management
  • Hands-on experience applying the fundamental principles of user experience design within user flows, sitemaps and low & high fidelity wireframes based on specifications, goals, needs and limitations
  • Ability to leverage research findings to improve the online experience customers
  • Experience with Adobe Experience Manager or other content management systems
  • Highly organized with an ability to prioritize conflicting demands
  • Knowledge of search engine optimization (SEO) best practices and digital analytics and their use in driving business results
  • Experience managing and maintaining strong relationships with business unit stakeholders and team members
  • Experience with online marketing campaigns, including management of targets and optimization methodologies would be a bonus. The ideal candidate will have knowledge of modern marketing tactics (e.g. contextual display advertising, dynamic PPC, latent conversion measurement)
  • Skills and understanding of digital marketing/direct response conversion and A/B testing and optimization
  • The incumbent will possess an excellent balance of analytical, communication and user experience skills and will be unafraid to challenge others to continually improve business results.

If this is your unlimited, please apply now!


Product Designer (UX) at TD Lab Incubator

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | No Comments »

Have you ever wondered how one of North America’s most successful companies develops some of their most innovative ideas? If so, you should consider joining our fast-paced and passionate engineering team at TD Lab. We ideate, build, and validate solutions that shape the future of digital banking. The TD Lab Incubator is a lean and highly collaborative work environment where our progressive team is changing TD Bank one sprint at a time. Make your mark by leading in this design role with a team that operates like a well-funded start-up all while helping teams at the bank lead the way across our many, diverse business lines in fintech!

As a product (UX) designer in a role like no other, you will be involved in every aspect of the concept development process – including documenting ideas, prototyping solutions, designing flows and validating them with customers. You will conduct foundational research to understand the problem to be solved. And with the team, you will aspire to learn everything we can about user behaviours, attitudes, goals and emotions. You will utilize your skills in product design, interaction design and visual design to explore the future of banking and how it might impact millions of customers. And, all within our well-resourced Lab located in the open and collaborative workspace in the Waterloo
Region’s Communitech Hub alongside other leaders of corporate innovation , Velocity Garage , and a host of start-ups.

What we’re looking for:

  • Portfolio that highlights your project work.
  • Min 2 years of product design experience (ie. interaction, UX, visual design).
  • Min 2 years of conducting user research and user testing.
  • Platform pattern knowledge (ie. across web, mobile, hybrid).
  • Ability to create high-fidelity mockups using tools such as Sketch, Figma.
  • Experience with Design Thinking through Design Sprints.
  • Effective communication and presentation skills.
  • Critical thinking and delivering on multiple projects simultaneously.

The responsibilities include:

  • Being an owner that achieves results through end-to-end project accountability, stakeholder collaboration.
  • Build innovative concepts and experiences for many types of customers.
  • Explore the use of emerging design frameworks with prototype development.
  • Lead Design Sprints to market-test how a prototype should look and function.
  • Mentor design interns by teaching best practices, perform design critiques, etc.
  • Conduct user research to help understand problems we’re trying to solve.
  • Develop storyboards, mockups, prototypes to communicate design ideas.
  • Shaping sprint demos and pitch concepts to senior technical executives.
  • Sharing insights from projects with other teams just as eager to learn.
  • Help continuously evolve and improve the TD Lab design process.

The research methods to have experience with as a bonus include:

  • Jobs-to-Be-Done framework.
  • Survey research (e.g. question phrasing, survey coding).
  • Usability testing (e.g. lab studies, RITE studies).
  • Benchmarking (e.g. evaluate competitors using qualitative, quantitative data).

The Perks:

  • Monthly team events (e.g Bowling, Archery Tag, Axe Throwing, Escape Rooms)
  • Latest MacBook, mobile devices (i.e. and whatever consumers use everyday)

As a TD Lab Product (UX) Designer, you really have a passion for the concept development process. You drive several projects at any given time and are exposed to the latest in modern digital technology. You have the opportunity to act like an entrepreneur, bringing impactful ideas to life while taking on challenging design tasks that ultimately best serve the best TD customer experience.

If you are a self-starter, want to be an influencer of change, and are looking for a challenge – this job is for you! Apply now.


July 2017: Informal Pub Meetup

Posted: July 22nd, 2017 | Author: | Filed under: Events | Tags: | No Comments »

In what is now a beloved summer tradition, it’s time to replace energizing presentations and deep UX thoughts with a lighter event befitting the season. Let’s savour that summer feeling with a July uxWaterloo session that features informal talk, some of it even UX-related, and drinks. As befits any self-respecting tradition, we do this every July and August and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, as has become a yearly tradition, count on hearing from Bob and Mark with an an update on Fluxible 2017, Canada’s UX Festival! You’ve been warned…

Please register for this free event

Register

Thursday July 27, 2017
5:30 to 7:00 pm
Abe Erb Brewing
15 King Street South, Uptown Waterloo
Waterloo, Ontario


Job: UI/UX Developer at Equitable Life of Canada

Posted: July 4th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Description

Equitable Life of Canada is looking for an experienced UI/UX developer for a 3-4 month project to redesign our salesforce web portal. This exciting opportunity allows you to redesign the portal from the ground up using industry best practices and innovative ideas.

As a UX designer at Equitable, you will interact regularly with the project team, project stakeholders, and end users to come up with easy to use designs that are innovative and engaging.

What you will do

  • Identify design problems in current applications and devise elegant solutions
  • Turn concepts into mockups that lead to intuitive user experiences
  • Make strategic design and user-experience decisions related to core, and new functions and features based on research and analysis
  • Take a user-centered design approach and rapidly test and iterate your designs
  • Take smart risks and champion new ideas
  • Work ahead of and create assets (images, HTML, CSS) for the developers
  • Facilitate design sessions and use iterative UX techniques to transform findings and feedback into an informed user-centric design
  • Lead design sprints and collaborative working sessions with team members and partner stakeholders
  • Ensure level AA accessibility compliance (following standards for Ontario, Canada)
  • Ensure designs are mobile responsive

What you need

  • 2-4 years’ experience working in UX for web-based platforms.
  • Experience in user research, interaction design and visual design for the web.
  • Strong creative research, writing, and design skills.
  • Strong communication skills, but better listening skills.
  • Experience with wireframe software

Nice to have

  • Ability to create interactive prototypes in HTML, JavaScript, CSS or other tools
  • Experience working in Agile development environment

Education

  • 3-year diploma or 4-year degree in design, computer science, human-computer interaction, or similar

How to apply

Please send your resume and cover letter to Lisa Pagnacco at lpagnacco@equitable.ca. Please include your portfolio and/or samples of your work to be considered for this position.