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Job: Senior UX Researcher at NetSuite (Kitchener)

Posted: November 24th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Want to work in a fast-paced, collaborative environment and see your work quickly impact product? Want to interact with customers on a regular basis and be an advocate for the customer? Then this position may be for you!


The mission of the NetSuite-Oracle Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.

As a member of the team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience. You will work with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.


  • Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.
  • Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.
  • Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
  • This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.


  • 5+ years’ experience doing qualitative and quantitative user research.
  • Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
  • Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
  • Ability to creatively come up with appropriate research and usability methods for given research questions.
  • Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
  • Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
  • Outstanding written and verbal communication skills. Strong analytical and presentation skills.
  • Nice to have: Consumer UX experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As part of Oracle’s standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position).

Detailed Description and Job Requirements

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. Typically four years of software engineering or related experience needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Interested candidates should send resumes directly to:

December 2017: Sense and Respond, with Jeff Gothelf and Josh Seiden

Posted: November 24th, 2017 | Author: | Filed under: Uncategorized | No Comments »

We have a special remote presentation today from past Fluxible speakers Jeff Gothelf and Josh Seiden who will be joining us from Brooklyn NY and somewhere in Spain, respectively.

We are in the midst of a revolution.

Technology is no longer just an IT problem. The rhythm of technology is changing the rhythm of business, and businesses need to adapt. To thrive, businesses must become ‘sensing organizations,’ able to sense and respond to changing customer and employee behaviours.

In their new book Sense and Respond, past Fluxible speakers Jeff Gothelf and Josh Seiden explain how to build truly sensing organizations, using illuminating stories from organisations including Paypal, Zara, AutoTrader, and UK Government’s Digital Service.

Their new book tells us more about how to sense and respond effectively. This requires shifting from managing outputs to what the authors call ‘outcome focused management,’ which includes: – Framing work, not as a set of features to deliver, but as customer behaviors and outcomes that can be amplified, encouraged and changed

  • Forming self-guided teams that can read and react to a fast-changing environment
  • Creating a ‘learning-all-the-time’ culture that can understand and respond to new customer behaviors and the data they generate
  • Developing the new universal skills of customer listening, assessment and response in everyone at the organization

Eric Ries, author of The Lean Startup, describes Josh and Jeff’s work as providing “a crucial framework for the modern world of business.” For those looking to engage in a two-way conversation with the market and their customers, and to drive value from that conversation, please join us to learn more.

Note that this event is being presented at a special time and starts at 12:00 noon sharp! Note as well that we’re presenting Jeff and Josh in collaboration with Lean Product Waterloo.

Please register for this free event


Thursday December 14, 2017
12:00 noon to 1:15pm
3rd Floor Theatre, Roddenberry, Communitech
151 Charles Street West
Kitchener, Ontario

Job: UX Designer at Kiite (Waterloo)

Posted: November 8th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

About the role

In this exciting role you will be directly impacting our customer facing technologies and improving the way companies access meaningful information using Kiite. We are looking for someone who is passionate about translating insights of real people, data and customer research into beautifully designed user-friendly interfaces. If you’re constantly sketching ideas, dreaming in wireframes and always thinking of ways to improve user-design, we want you on the team.

In this role you’ll

  • Lead UX Design projects from start to finish, create stunning interface designs and experiences for our end users.
  • Listen to our users needs, feedback and obstacles and allow that information to guide the design process in order to create meaningful solutions for real people.
  • Collaborate with a small, diverse, multidisciplinary team of engineers, developers and marketers to bring design concepts to life.
  • Perform Usability Testing to identify what works and what doesn’t.
  • Solve and define complex problems and make user-experience decisions related to core, and new, functions and features.
  • Execute multiple thoughtfully designed concepts and prototypes. Maintain high quality work without sacrificing speed.

In your first 6 months on the team, you will

  • Design and help implement a modern, web-based client dashboard & account management application
  • Author chat-based user workflows and experiences
  • Organize and run user-testing labs and experiments

What we’re looking for

Don’t worry if you don’t have all of the qualifications listed below — we’re particularly interested in someone that learns quickly, so if you only meet some of the criteria below but think you’re up for the challenge, please still reach out — we’d love to talk to you!

  • 3+ years experience working in a UX role for business-focused tech in web-based platforms
  • Passion for solving core product problems, taking ownership on all facets of a user experience (strategy, interaction design, and research)
  • An understanding of interface & user experience design best practices for web and mobility devices
  • Demonstrated ability to synthesize real user feedback into designs
  • Experience collaborating with multiple disciplines including product, engineering, data analysts and more
  • Knowledge of design tools such as Adobe Creative Cloud, Sketch and Invision
  • Experience working in a collaborative, fast-paced and constantly evolving environment
  • Previous experience with agile teams, agile methodologies and accessibility compliance

About Kiite

Kiite has built the world’s first Intelligent Sales Coach. The workplace is changing; new employees have more complex needs, want more personalized and frequent interactions, while also demanding more independence and changing jobs more frequently. Companies can’t survive the future of work with yesterday’s management practices. Kiite uses machine learning and natural language processing to give employees more autonomy and make managers dramatically more productive.

Kiite emerged from the founding team of TribeHR and our founding team includes deep roots in the HR technology space including employment and investments in NetSuite, Oracle, Rypple, Dayforce, and Axonify. We’re a team that’s dedicated to building extraordinary workplaces, and we’d like you to join us. We care deeply about inclusion & diversity – we’ve written about it, spoken about it, and live it

Interesting Facts

  • Our team is 50% women and 30% immigrants
  • We have more data scientists than developers
  • Kiite means “listen” in Japanese, which is apt for a company improving management

The Environment & Benefits

  • Located in Uptown Waterloo, in the Communitech Data Hub
  • Flex hours & unlimited vacation
  • 100% Paid, premium medical, dental, and vision coverage
  • Equity
  • Office is wheelchair accessible

Apply now!

November 2017: Thinking of the future is easy, the hard part is doing something about it

Posted: November 2nd, 2017 | Author: | Filed under: Events | Tags: | No Comments »

In this presentation, Aaron Szymanski and Janice de Jong of Real/Ideal will introduce the Strategic Foresight process, and how it informs ethnographic research and product strategy. With a case study of their work with Blue Ant Media’s Cottage Life brand, they will show what Strategic Foresight is and how fits in a user-centred innovation process. They’ll also give tips on how you can apply it in your own work.

Aaron Szymanski is a UX designer and strategist with Real/Ideal. Aaron’s previous experience includes Kinetic Cafe, where he led the design team and was the product owner for ALDO’s iOS application and Connected Store (Store of the Future) programs. Previously a Product Designer at Pivotal Labs and an Industrial Designer at BlackBerry where he worked with the portfolio development team to envision the future of connected technology and experiences.

Janice de Jong is a researcher and design strategist with Real/Ideal. Driven by the belief that understanding today can build a better tomorrow, she is passionate about inspiring private and public organizations to create the future. She holds a Master’s in Strategic Foresight and Innovation, is based in Kitchener, and is a frequent UX Waterloo attendee.

Please register for this free event


Thursday November 16, 2017
5:30 to 7:00 pm
3rd Floor Theatre, Roddenberry, Communitech
151 Charles Street West
Kitchener, Ontario