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Job: Senior UX Researcher at NetSuite (Kitchener)

Posted: November 24th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Want to work in a fast-paced, collaborative environment and see your work quickly impact product? Want to interact with customers on a regular basis and be an advocate for the customer? Then this position may be for you!

Summary

The mission of the NetSuite-Oracle Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.

As a member of the team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience. You will work with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.

Responsibilities

  • Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.
  • Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.
  • Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
  • This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.

Qualifications/Skills

  • 5+ years’ experience doing qualitative and quantitative user research.
  • Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
  • Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
  • Ability to creatively come up with appropriate research and usability methods for given research questions.
  • Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
  • Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
  • Outstanding written and verbal communication skills. Strong analytical and presentation skills.
  • Nice to have: Consumer UX experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As part of Oracle’s standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position).

Detailed Description and Job Requirements

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. Typically four years of software engineering or related experience needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Interested candidates should send resumes directly to: alex.lyubelsky@oracle.com


Job: UX Designer at Kiite (Waterloo)

Posted: November 8th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

About the role

In this exciting role you will be directly impacting our customer facing technologies and improving the way companies access meaningful information using Kiite. We are looking for someone who is passionate about translating insights of real people, data and customer research into beautifully designed user-friendly interfaces. If you’re constantly sketching ideas, dreaming in wireframes and always thinking of ways to improve user-design, we want you on the team.

In this role you’ll

  • Lead UX Design projects from start to finish, create stunning interface designs and experiences for our end users.
  • Listen to our users needs, feedback and obstacles and allow that information to guide the design process in order to create meaningful solutions for real people.
  • Collaborate with a small, diverse, multidisciplinary team of engineers, developers and marketers to bring design concepts to life.
  • Perform Usability Testing to identify what works and what doesn’t.
  • Solve and define complex problems and make user-experience decisions related to core, and new, functions and features.
  • Execute multiple thoughtfully designed concepts and prototypes. Maintain high quality work without sacrificing speed.

In your first 6 months on the team, you will

  • Design and help implement a modern, web-based client dashboard & account management application
  • Author chat-based user workflows and experiences
  • Organize and run user-testing labs and experiments

What we’re looking for

Don’t worry if you don’t have all of the qualifications listed below — we’re particularly interested in someone that learns quickly, so if you only meet some of the criteria below but think you’re up for the challenge, please still reach out — we’d love to talk to you!

  • 3+ years experience working in a UX role for business-focused tech in web-based platforms
  • Passion for solving core product problems, taking ownership on all facets of a user experience (strategy, interaction design, and research)
  • An understanding of interface & user experience design best practices for web and mobility devices
  • Demonstrated ability to synthesize real user feedback into designs
  • Experience collaborating with multiple disciplines including product, engineering, data analysts and more
  • Knowledge of design tools such as Adobe Creative Cloud, Sketch and Invision
  • Experience working in a collaborative, fast-paced and constantly evolving environment
  • Previous experience with agile teams, agile methodologies and accessibility compliance

About Kiite

Kiite has built the world’s first Intelligent Sales Coach. The workplace is changing; new employees have more complex needs, want more personalized and frequent interactions, while also demanding more independence and changing jobs more frequently. Companies can’t survive the future of work with yesterday’s management practices. Kiite uses machine learning and natural language processing to give employees more autonomy and make managers dramatically more productive.

Kiite emerged from the founding team of TribeHR and our founding team includes deep roots in the HR technology space including employment and investments in NetSuite, Oracle, Rypple, Dayforce, and Axonify. We’re a team that’s dedicated to building extraordinary workplaces, and we’d like you to join us. We care deeply about inclusion & diversity – we’ve written about it, spoken about it, and live it

Interesting Facts

  • Our team is 50% women and 30% immigrants
  • We have more data scientists than developers
  • Kiite means “listen” in Japanese, which is apt for a company improving management

The Environment & Benefits

  • Located in Uptown Waterloo, in the Communitech Data Hub
  • Flex hours & unlimited vacation
  • 100% Paid, premium medical, dental, and vision coverage
  • Equity
  • Office is wheelchair accessible

Apply now!


Job: Product Designer at Greenfield Labs

Posted: August 29th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Zenreach was created to solve one of the most important problems in the modern economy — the majority of our time is being spent online, yet over 90% of purchasing still happens offline  —  and there is no link between the two systems. Brick-and-mortar merchants are working decades behind their online counterparts without essential data and tools. We created Zenreach to give them the same level of technology and transparency that anyone operating online has come to expect.

Position Summary

Greenfield Labs, the Zenreach R&D lab in Kitchener, Ontario, is seeking a highly-motivated mid-senior level UI/UX designer to help create and maintain Zenreach’s core product. An ideal candidate has the ability think about experiences holistically which means you have a good balance between technical knowledge, research abilities, problem-solving skills, and awesome visual design/interaction skills.

Zenreach is backed by leading investors with decades of experience in building enterprise hardware and software. We were also featured as one of the top breakout startups of 2017! Interested in closing the loop between the online and offline worlds? Join us!

What you’d be doing

You’ll join a small but mighty design team and have the opportunity to shape the design function as we continue scaling the business. You’ll have the responsibility of partaking and leading a full cycle design process, from research and developing initial wireframes/flows to creating magnificent visual designs, all while maintaining a user-centered design mindset. You’ll be spending a great amount of time with your good friends Sketch, Illustrator, Photoshop, and the prototyping tools of your choice. But you’ll also be working hand-in-hand with the engineering and product teams.

About You

  • You have a inspiring online portfolio demonstrating strong UI/UX design skills.
  • You’re obsessed with the details and have the ability to think about features holistically.
  • You have strong communication skills and possess the ability to clearly articulate your design decisions.
  • You have basic knowledge of the capabilities and limitations of Web technologies such as HTML, JavaScript and CSS.
  • You have the ability to research, share, and apply new trends in design, usage, and technology.
  • You’re a person that works openly, is able to continuously share progress, and solicits feedback from other verticals outside of product and design
  • You have ~4+ years of experience of working through an entire design process. From discovery and ideation to documentation and implementation support.
  • You’re extremely fluent in working with Sketch, Adobe Creative Suite, and various prototyping tools
  • You’re self motivated with a positive attitude and always consistently looking for ways to improve our product
  • In addition to your design-thinking skills, you also have great soft skills and want to help cultivate our company culture
  • You’re always hungry for more, embraces challenges, and always is open to new ways of thinking

Perks & Benefits

  • Excellent and comprehensive health plans
  • Flexible Vacation Policy
  • Fully stocked kitchen with healthy (and unhealthy) snacks and beverages
  • Catered lunches
  • Enhanced Paternity/Maternity Programs
  • Organized volunteer events to give back to our community
  • Off-sites, events and happy hours

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We promise a response to every application.

Not ready to apply, or have some questions first? Feel free to email our Recruiter, Gary Good, directly at gary@zenreach.com or call at 226-750-7739.

Zenreach is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

If you’re interested in this role, please apply on our website here.


Digital Content Consultant at Manulife

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Do you have a background in and a passion for user experience? Have you always put the needs of your customer at the forefront of your problem-solving approach? Are you seeking an opportunity to work on a heavily trafficked, high profile website? If you’ve answered yes to all the above, we may have the role for you!

Working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged to help our customers reach their dreams and aspirations, the Manulife Bank Digital & Payments team is seeking a highly motivated Digital Content Consultant to join our team. The Content Consultant will work closely with stakeholders, team members and the Digital Product Manager to develop content strategy, requirements and see changes through from idea to implementation and ongoing traffic analysis for different Manulife Bank digital properties.

Responsibilities

The Content Consultant’s responsibilities include, but are not limited to:

  • Owning all web and digital content management activities
    • Develop a content strategy for Manulife Bank digital properties
    • Ensure the information presented on Manulife Bank digital properties is fresh, informative and appealing to meet our short and long term business goals
    • Oversee all content to ensure customer engagement, brand consistency and a positive customer experience
    • Collaborate with content, marketing and design teams to plan and develop site content, style and layout
    • Optimize content for SEO and AODA
    • Analyze and provide recommendations on website traffic and user engagement metrics
    • Manage content distribution to online channels and social media platforms to increase web traffic
    • Continually maintain a priority list and roadmap of upcoming enhancements to keep the site fresh, relevant and leading-edge
    • Remain abreast of innovative digital approaches and continually push the envelope to ensure Manulife employs and leverages opportunities
    • Assist Digital Product Manager(s) with strategy
    • Guide minor projects (enhancements) through the complete lifecycle, drawing upon internal and external resources, as required
    • Creation of user interface (UI) layouts reflecting the predefined user experience (UX) standards created and maintained by the User Experience team
    • Design of templates for key digital communications to drive engagement with content and desired actions (e.g. Advisor/Mortgage Broker newsletters, Onboarding communications etc)
  • Coordination and scheduling across all channels of:
    • Marketing promotion pages
    • Banners
    • ABM screens
    • Email templates
    • eNewsletters
  • * Performing web analytics (in coordination with Canadian Division Digital Team)
  • * Executing rate change communications
  • * Assist in platform migration activities as needed
  • General site maintenance
    • Broken link scanning, SEO validation etc
  • * Triage internal inquiries to the appropriate area of the Digital & Payments team
  • * Manage and prioritize incoming requests for updates to digital properties

Qualifications

Minimum Qualifications:

  • 3-5 years of relevant work experience
  • Post-secondary education preferably related to Digital Technology, Business, Marketing or Communications
  • Proven work experience with Digital Content Management
  • Hands-on experience applying the fundamental principles of user experience design within user flows, sitemaps and low & high fidelity wireframes based on specifications, goals, needs and limitations
  • Ability to leverage research findings to improve the online experience customers
  • Experience with Adobe Experience Manager or other content management systems
  • Highly organized with an ability to prioritize conflicting demands
  • Knowledge of search engine optimization (SEO) best practices and digital analytics and their use in driving business results
  • Experience managing and maintaining strong relationships with business unit stakeholders and team members
  • Experience with online marketing campaigns, including management of targets and optimization methodologies would be a bonus. The ideal candidate will have knowledge of modern marketing tactics (e.g. contextual display advertising, dynamic PPC, latent conversion measurement)
  • Skills and understanding of digital marketing/direct response conversion and A/B testing and optimization
  • The incumbent will possess an excellent balance of analytical, communication and user experience skills and will be unafraid to challenge others to continually improve business results.

If this is your unlimited, please apply now!


Product Designer (UX) at TD Lab Incubator

Posted: July 22nd, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Have you ever wondered how one of North America’s most successful companies develops some of their most innovative ideas? If so, you should consider joining our fast-paced and passionate engineering team at TD Lab. We ideate, build, and validate solutions that shape the future of digital banking. The TD Lab Incubator is a lean and highly collaborative work environment where our progressive team is changing TD Bank one sprint at a time. Make your mark by leading in this design role with a team that operates like a well-funded start-up all while helping teams at the bank lead the way across our many, diverse business lines in fintech!

As a product (UX) designer in a role like no other, you will be involved in every aspect of the concept development process – including documenting ideas, prototyping solutions, designing flows and validating them with customers. You will conduct foundational research to understand the problem to be solved. And with the team, you will aspire to learn everything we can about user behaviours, attitudes, goals and emotions. You will utilize your skills in product design, interaction design and visual design to explore the future of banking and how it might impact millions of customers. And, all within our well-resourced Lab located in the open and collaborative workspace in the Waterloo
Region’s Communitech Hub alongside other leaders of corporate innovation , Velocity Garage , and a host of start-ups.

What we’re looking for:

  • Portfolio that highlights your project work.
  • Min 2 years of product design experience (ie. interaction, UX, visual design).
  • Min 2 years of conducting user research and user testing.
  • Platform pattern knowledge (ie. across web, mobile, hybrid).
  • Ability to create high-fidelity mockups using tools such as Sketch, Figma.
  • Experience with Design Thinking through Design Sprints.
  • Effective communication and presentation skills.
  • Critical thinking and delivering on multiple projects simultaneously.

The responsibilities include:

  • Being an owner that achieves results through end-to-end project accountability, stakeholder collaboration.
  • Build innovative concepts and experiences for many types of customers.
  • Explore the use of emerging design frameworks with prototype development.
  • Lead Design Sprints to market-test how a prototype should look and function.
  • Mentor design interns by teaching best practices, perform design critiques, etc.
  • Conduct user research to help understand problems we’re trying to solve.
  • Develop storyboards, mockups, prototypes to communicate design ideas.
  • Shaping sprint demos and pitch concepts to senior technical executives.
  • Sharing insights from projects with other teams just as eager to learn.
  • Help continuously evolve and improve the TD Lab design process.

The research methods to have experience with as a bonus include:

  • Jobs-to-Be-Done framework.
  • Survey research (e.g. question phrasing, survey coding).
  • Usability testing (e.g. lab studies, RITE studies).
  • Benchmarking (e.g. evaluate competitors using qualitative, quantitative data).

The Perks:

  • Monthly team events (e.g Bowling, Archery Tag, Axe Throwing, Escape Rooms)
  • Latest MacBook, mobile devices (i.e. and whatever consumers use everyday)

As a TD Lab Product (UX) Designer, you really have a passion for the concept development process. You drive several projects at any given time and are exposed to the latest in modern digital technology. You have the opportunity to act like an entrepreneur, bringing impactful ideas to life while taking on challenging design tasks that ultimately best serve the best TD customer experience.

If you are a self-starter, want to be an influencer of change, and are looking for a challenge – this job is for you! Apply now.


Job: UI/UX Developer at Equitable Life of Canada

Posted: July 4th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Description

Equitable Life of Canada is looking for an experienced UI/UX developer for a 3-4 month project to redesign our salesforce web portal. This exciting opportunity allows you to redesign the portal from the ground up using industry best practices and innovative ideas.

As a UX designer at Equitable, you will interact regularly with the project team, project stakeholders, and end users to come up with easy to use designs that are innovative and engaging.

What you will do

  • Identify design problems in current applications and devise elegant solutions
  • Turn concepts into mockups that lead to intuitive user experiences
  • Make strategic design and user-experience decisions related to core, and new functions and features based on research and analysis
  • Take a user-centered design approach and rapidly test and iterate your designs
  • Take smart risks and champion new ideas
  • Work ahead of and create assets (images, HTML, CSS) for the developers
  • Facilitate design sessions and use iterative UX techniques to transform findings and feedback into an informed user-centric design
  • Lead design sprints and collaborative working sessions with team members and partner stakeholders
  • Ensure level AA accessibility compliance (following standards for Ontario, Canada)
  • Ensure designs are mobile responsive

What you need

  • 2-4 years’ experience working in UX for web-based platforms.
  • Experience in user research, interaction design and visual design for the web.
  • Strong creative research, writing, and design skills.
  • Strong communication skills, but better listening skills.
  • Experience with wireframe software

Nice to have

  • Ability to create interactive prototypes in HTML, JavaScript, CSS or other tools
  • Experience working in Agile development environment

Education

  • 3-year diploma or 4-year degree in design, computer science, human-computer interaction, or similar

How to apply

Please send your resume and cover letter to Lisa Pagnacco at lpagnacco@equitable.ca. Please include your portfolio and/or samples of your work to be considered for this position.


Job: UX Designer at Cognitive Systems

Posted: June 12th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Founded in 2014, Cognitive Systems Corp. began with the goal of changing the way wireless is used. The founders drew on their extensive expertise in silicon design, RF, and encryption to build a cognitive radio platform. Together, they built a vertically-integrated platform and product line-up that enables wireless signals to be used in new ways.

Now Cognitive Systems is looking for a UX Designer (Web & Mobile Applications) for their Waterloo office.

Responsibilities

  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces for customers and/or internal engineering teams
  • Translate concepts into wireframes and mockups that lead to intuitive user experiences
  • Identify design problems in current applications and devise elegant solutions
  • Make strategic design and user-experience decisions related to core, and new, functions and features based on research and analysis
  • Take a user-centered design approach and rapidly test and iterate your designs
  • Create assets for the developers
  • Collaborate with other team members and stakeholders
  • Take smart risks and champion new ideas

Requirements

  • Three or more years of UX design experience
  • Expertise in UX software such as InVision, UXPin, Sketch. Basic HTML5, CSS3, and JavaScript skills are a plus.
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
  • Ability to iterate your designs and solutions efficiently and intelligently.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • A clear understanding of the importance of user-centered design.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
  • Be willing to help teammates, share knowledge and experience with them, and learn from them
  • Be open to receiving feedback and constructive criticism.
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies

Send your resume at careers@cognitivesystems.com and be sure to include short cover letter/email on why they should hire you.


Job: Senior User Experience Designer (Cloud Intelligent Assistance) at NetSuite

Posted: June 12th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

Netsuite is looking for a Senior User Experience Designer – NetSuite Cloud Intelligent Assistance.

Are you ready to take on the next biggest challenge in your career?  Do you thrive in an entrepreneurial environment that delivers industry leading cloud applications? Oracle NetSuite is building a next-generation, ERP cloud suite that is powering some of the world’s highest growth medium sized companies. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

Position Summary

We’re looking for a new member of our global Experience Design Team to work out of Kitchener-Waterloo office. Our team lives to bring delight to our enterprise software products, and you will too!

As a Senior User Experience Designer, you are a creative problem solver with a passion for providing innovative & engaging designs that are easy to use. Specifically, you have a nibble, imaginative mind that looks to design for the future: NetSuite’s Intelligent Assistance projects will make the most involved, esoteric and complicated workflows as easy as pie.

You’ll work with a cross-functional group of designers, developers & product managers on Intelligent Assistance functionality, as your home team, using a combination of best practice and innovation, you’ll help our team create a strong, best-in-class experience. You’ll also partner with other UX Designers and their cross-functional teams on projects that would benefit through the incorporation of adaptive and contextual Intelligent User Interface functionality. Whoa, that’s exciting. THE FUTURE IS NOW.

You understand users. You design to solve problems. You see elegance and power in simple interactions. You can gather requirements, make decisions, present ideas, and work collaboratively to come up with viable solutions.

Responsibilities

  • Hands-on creative problem solving in a cloud-driven enterprise software system.
  • Work with a multi-disciplined team of designers, user researchers and product managers in a fast-paced, dynamic, agile environment, balancing business value, technology, user needs, and operational costs.
  • Turn actionable user research & high level product requirements into high-quality design deliverables that communicate design solutions and facilitate discussion, including user flows & wireframes.
  • Facilitate design sessions, and use iterative UX techniques to synthesize findings and feedback into an informed experience design.
  • Make informed decisions: present design alternatives and effectively communicate rationale and trade-offs, and react quickly and confidently to any changes in project plans.
  • Demonstrate a passion for iteration and eagerness to receive feedback, thoughtfully incorporating user, UX team member, developer & product manager responses into design revisions.
  • Prioritize multiple projects of varying timelines, degrees of complexity and scope.

Qualifications

  • Degree in Product Design, Human Factors, Human Computer Interaction or related field, or equivalent professional experience.
  • Minimum 5 years working in the field of UX Design. Experience with “big data software” a huge plus.
  • Experience and interest in machine learning, artificial intelligence and business intelligence a huge asset.
  • Online portfolio demonstrating your problem-solving ability: problem analysis, personas, scenarios, user journeys, sketches, wireframes, prototypes, task-flows or other relevant design artifacts.
  • Analytical and strategic mindset. We privilege how you think over pixel-perfect visual design skills.
  • Flexibility to work with geographically distributed teams
  • Leadership abilities with exceptional interpersonal skills
  • Excellent communication skills.
  • Experience working in Agile Development methodology is a plus.
  • Experience in User Research and Usability Testing is an asset.
  • Front end web design experience (HTML, CSS) is an asset.

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

To apply, please email your resume and portfolio to Gary Good: gary.g.good@oracle.com.

Job ID: 17000OM3


Job: UX Designer at MappedIn

Posted: June 12th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

MappedInMappedIn is looking for a UX Designer for their Kitchener office.

Who we are and what we do

Mappedin is building the leading platform for businesses to help their customers search and discover the indoors. Our story starts at the University of Waterloo, when the founders wished they had a way to navigate the sprawling campus. The old, out-of-date building plans posted on walls seemed painfully primitive in today’s digital world. They quickly realized the same challenge existed among many indoor spaces. To enable search and navigation indoors, Mappedin set out to build the best tools for property owners to manage their dynamic spaces. Mappedin works with the ten largest malls in Canada, the largest retail REITs in the US, and in stores, hospitals, campuses, and airports around the world.

At Mappedin, we have a strong culture of design. One of our founders is a designer himself so design has been embedded into the product development process from the beginning. We firmly believe that design plays an integral role in creating the best possible product that is used by millions of people.

Who you are and what you’ll do

You are aware and excited about new design concepts and love to learn. We expect you to be passionate about design that is research and data-driven. You don’t have to know how to code, but you’ll need to be able to interact intelligently with developers who will be bringing your designs to life.

As part of the Product Strategy team and reporting to the Head of Product Strategy, you will own UX design from beginning to end:

  • Define and execute UX process across Mappedin
  • Validate product designs through usability studies
  • Run user story mapping sessions / develop user journey maps
  • Develop & maintain user personas
  • Build and test design prototypes
  • Contribute to information architecture of Mappedin’s products
  • Effectively communicate designs using mockups, wireframes and written descriptions
  • Learn and relate to Mappedin’s customers as well as your colleagues in product management
  • Collaborate with your peers in software development to help guide them towards building the most usable version of our products
  • Embrace design challenges that come from designing for emerging platforms like large screen interactive displays

The ideal candidate likely has experience in one or more of the following areas as well:

  • Brought SaaS products to market, spanning some or all of the spectrum of research, ideation, product validation, usability testing and iterative improvements post-launch
  • Talked to customers in a design capacity where you worked to understand business pains, find insights for new opportunities and built empathy with end users
  • Made iterative improvements based on customer usage data
  • Worked collaboratively with other business units (Development, Operations, Sales, Marketing, etc.) to identify problems worth solving and prioritized solutions
  • Designed whitelabeled solutions
  • Designed for interfaces driven by user generated content

What are some challenges?

Given the rapid growth of Mappedin over the past couple years (we’ve tripled in revenue each year for the last 2 years!) there are definitely some growing pains as we figure out how to mature our processes and build new products for emerging markets. The Product Strategy team will look to you to help guide how Mappedin can bring consistency to our design process while maintaining our flair for the creative and innovative.

We are currently in the midst of a transition between agency-style design to product-style design. Up until now, we’ve had more of a consultative approach to our work, but having recently found a very strong product-market fit in the REIT space, we are well underway transitioning to building for the market instead of an individual customer. We have the opportunity to apply our history of design excellence to this new challenge, but we’re looking for your help to make it happen. Change is hard so you’ll need to be prepared to persevere through the hard times in order to work towards a better future.

Behind the scenes

Our tool set currently includes Sketch, InDesign, Illustrator and Photoshop, but we are firm believers in supplying whatever tools are necessary for you to do your best work. Our final products are most often built using HTML/CSS/JavaScript, so some familiarity with their strengths and weaknesses is an asset, but not necessary.

There’s a lot of trust here at Mappedin. We work flexible hours, have a flexible vacation policy and work to provide whatever hardware or office equipment you want to help you do your best work. We will do whatever it takes to get things done if we said we would do it. We stay curious and will always ask each other questions, rarely making assumptions. We recognize that we are all different and will challenge each other’s views and perceptions from time to time, resulting in constructive and healthy debates, but that never stops us from all eating lunch together every day. If you want to join our sports team, there’s a blank bright orange jersey here waiting for your name to be printed on it.

Lastly, if you’re allergic to cats, don’t worry! Our office cat stays on the other side of the office and won’t bother you unless you decide to work in the collab area there.

Apply on the MappedIn website.


Job: Senior Interaction Designer at Thalmic Labs

Posted: May 28th, 2017 | Author: | Filed under: Jobs | Tags: | No Comments »

About you

Joy for you comes from finding creative ways to reconcile a mix of user insights, product requirements, and technical capabilities into the most compelling and desirable product experiences. You seek to understand and shape the big picture, but also love rolling up your sleeves and digging into the details. You bring the experience of proven successes (and occasional failures), and can lend that insight into helping to drive and elevate the practice of interaction design at Thalmic. You advocate tirelessly on behalf of the user and never pass up an opportunity to solicit their feedback. You are looking to make an impact and see wearable technology as the industry to do just that.

What you will do

  • Contribute to the overall vision and user strategy for Thalmic products, working closely with other designers, product managers, marketing, and engineers to ensure designs are successfully brought to life.
  • Help evolve and champion a Design Language System for next-gen Thalmic products that defines interaction models and patterns for multi-platform experiences (wearable, mobile, web).
  • Distill user insights and product requirements into simple and intuitive designs, using sketches, storyboards, wireframes, and/or interactive prototypes to communicate your ideas.
  • Generate multiple concepts that fulfill product scenarios and present in the context of informal and formal reviews. Use data and best practices to advocate a strong point of view, while being open to feedback from other stakeholders.
  • Lead design sprints, exploratory design studios, and other collaborative working sessions with team members and partner stakeholders.
  • Leverage your knowledge of user research methodologies to iteratively test and validate designs, gathering data-driven insights to champion for change.
  • Help drive schedule and direction for interaction design deliverables, working with other designers to ensure quality and timeliness are met.
  • Work closely with developers to ensure implementation adheres to design specifications and to resolve situations when technical capabilities and design needs do not align.
  • Bring thought leadership within and outside of the UX team in the form of collaboration, feedback, mentoring, and an advocacy for user-centric design.

What you need

  • A strong portfolio demonstrating a diversity of experience and strong system-level thinking. It should showcase your design process, from ideation through to the final design, and clearly state your individual contribution to each project/product.
  • Degree in a relevant field (Interaction Design, Human Computer Interaction, etc.)
  • Industry experience covering a diverse range of products and platforms; consumer product experience is highly desired. You bring first-hand knowledge of what it takes to ship a product to market.
  • Advanced experience with the principles and concepts of user-centred design, information architecture, usability testing, and UX best practices.
  • Deep knowledge of a mobile best practices and guidelines, including the Apple Human Interface and Android Guidelines.
  • Demonstrated ability to plan and execute usability tests and other user research, showing how results were analyzed and translated into prioritized recommendations.
  • Passion for emerging technologies and a hunger to innovate. Comfortable working in ambiguous conditions and able to adapt quickly.
  • Proficiency with industry tools, such as Sketch, Invision, Adobe CSS, Flinto, Principle, or equivalent.

Bonus points for

  • Being comfortable and open to working in other design areas as needed, including visual or motion design, and on multiple platforms (web, desktop, etc.)
  • Ability to create interactive prototypes in Flash, AfterEffects, Maya, HTML, JavaScript, CSS, or other tools

Feel like you can’t tick all the boxes above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

Why Thalmic

Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals. We advocate a healthy lifestyle and promote continuous learning in a flexible work environment. Most of all, we set visionary goals, and we’re passionate about building the best, most impactful products that people will love.

About us

Thalmic is a hardware + software company building exciting technologies that will shape the future of human-computer interaction, backed by a world-class team of investors including Intel Capital, Spark Capital and The Amazon Alexa Fund.

We announced our first product, the Myo gesture control armband, in 2013, and pre-sold over 10,000 units in the first 48 hours. Myo is now shipping worldwide and has gone on to win numerous awards, including Digital Trends’ “Best of CES 2014” Award for Cool Tech.

Apply online here.